Grievances that lead to arbitration are not only financially draining, but the results of the arbitration can have a significant impact on the morale and operations of the organization. In some situations, the win or loss of an arbitration can completely change the culture and the perceived rights of Management or Union. Therefore, it is in the best interest of both parties to resolve disputes as quickly as possible. However, in some circumstances if you must defend a business decision, and take a grievance to arbitration then you must be prepared to win. This three day comprehensive program will highlight the considerations that you first need to make before you take a grievance to arbitration. Have you exhausted all of the available options for a settlement? Or is this a business or principled decision that requires the award of an Arbitrator? Have you considered both mitigating and aggravating factors? In this program, you will learn how to use the grievance process to resolve disputes. If arbitration becomes the only option, then you must be prepared to WIN. Learn what documents are required to build your defense, how to develop a ‘theory’ for your position, and how to use case law. Learn how to develop questions in order to ensure that the responses will support your argument. Learn that witness preparation is crucial, as their testimony can potentially destroy the credibility of your case. On the third day of this program, you will participate in an arbitration hearing simulation; however, the case and facts are real. The outcome of this arbitration will be decided upon your preparation, your presentation skills and your ability to convince the Arbitrator. Successful presenters are able to showcase the merits of their position in a coherent, logical and convincing manner. It is these skills that will WIN your case. Can you afford not to do it right? Three Day Program ContentGrievance Management
Preparing for Arbitration
Using 3rd Step Grievances to Resolve Disputes
The Arbitration Process
Conducting the Arbitration Hearing
The Rules of Evidence
Arbitration Hearing SimulationYou will be assigned to a negotiations team, representing either the Union or the Management for this negotiation simulation. Each team will be provided with the case study which includes information about the organization, the Union, the labor environment, the issues that have resulted in grievances, and the current collective agreement. Each team will then determine their approach and strategy, which articles require modifying, and their strike/lockout positions. Union and Management will meet throughout the day to exchange proposals. During each exchange, you will have the opportunity to participate as the lead spokesperson. By the end of this day, the two parties must reach a concluded collective agreement. How you achieve this depends on your team’s ability to put your newly developed skills to use! Learning Objectives
General InformationWhy should you attend?
Who Should Attend?
General Program Information
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Winning Grievances & Arbitrations
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Three Day Program ContentArbitration Hearing SimulationGeneral Information |